Returns Policy

amorettam adheres to the Australian Consumer Law for consumer guarantees and returns. If you believe a product is faulty, please contact us.
For change of mind, items must be in a saleable condition, unused, and unopened in original packaging.
Exceptions: these items cannot be returned for change of mind (we are happy to help you make the right decision first time): Skin, body and hair care
Sale items cannot be returned, exchanged, or refunded, unless they are found to have a genuine fault.

Loss and Damage

It is your responsibility to advise us should an order delivery be late, incorrect, or damaged. Please contact us immediately. Should an order be lost in transit, damaged or incorrect, we may not send replacement items immediately. Replacement items will be despatched according to our discretion following our investigations. We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
We will not be held liable for any loss or damage resulting from late delivery.

Postage

Orders are sent by Australia Post e-parcel service, ensuring that your order can be traced.
If no-one is at home when Australia Post or the courier delivers, you may receive a ‘calling card’ explaining where to collect the parcel from the Post Office or local collection point.
If no-one will be at home during the day, having delivered to your work address may be a good idea.

Payment Options

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